Fake UGGs – When is an Ugg not an UGG?
Real Genuine UGG® Australia Boots and “Ugg Boots”
How can you tell fake “Uggs” from Genuine UGG® Australia Boots? Or when is an Ugg not an UGG? To add to the confusion “Ugg” is a word in general use now for a certain style of Australian Sheepskin boot. So merchants selling products as “Ugg Boots” mostly aren’t selling legitimate UGG® Australia Boots (a Deckers Corporation brand). An annoying number of “Ugg” retailers bring out models that look like UGG Australia boots and have similar names.
My feeling is that though it might not be technically illegal, it is certainly very misleading, and if the purpose is to dupe customers into thinking they’re buying the legit and genuine article when they’re not, then it’s totally wrong. Lots of customers have been duped by the offer of bargain “Ugg boots” and lots are really confused by what’s out there.
UPDATE: Be sure to read my footnote regarding websites with UGG in the name – its at the bottom of this post. No site with the term ‘ugg’ in the domain name sells legit UGG® Australia boots apart from uggaustralia.com the official site.
So how do you tell a retailer is selling genuine UGG® Australia Boots? Lets deal with a couple of issues first.
“Australian Ugg Boots” are not UGG® Australia products
Let’s first clear up one thing – the generic Australian makers of “Ugg” Sheepskin boots, often trading with websites ending in .au and registered to Australian Companies. These guys are generally okay and sell, in the main, good quality sheepskin boots – they often describe their boots as “100% Australian made Uggs”, “Australian Ugg Boots” and the more responsible ones specifically dissociate themselves from UGG® Australia and Deckers Outdoor (the brand owner) in the footer or on the About Us page so customers don’t get confused. These guys have been selling these types of sheepskin “Ugg boots” for years and as long as people understand these products are NOT the UGG Australia® brand then its fine in my book.
Sellers of Chinese UGG fakes/copies are not selling UGG® Australia products
This is where UGG buyers can get seriously stung and have been (see all the responses below). There are a HUGE number of websites cropping up on the Google Adwords system (Googles “sponsored” ads) and in the search results offering UGG Boots that are in fact low quality fakes/copies of UGG® Australia boots.
These websites do nothing to dissociate themselves from UGG® Australia and deliberately set out to trick people into thinking they are buying genuine UGG® Australia products when in fact they are cheaply-made, low quality Chinese fakes shipped direct from a counterfeiting factory in China. Don’t fall for the “factory direct Ugg boots” line or “buy Ugg boots direct from the manufacturer” – they are all bywords for FAKE.
Furthermore there are many many cases of customers being overcharged on their credit card, being asked to pay twice, not receiving any product or receiving incorrect colours and sizes. Packages coming from China are often stopped in Customs – some are seized as brand fakes and for others the recipient will need to pay import duty. All a shock if a customer thinks they are buying legit UGG® Australia boots.
As we have seen in the stories below, after sales service is nonexistent and returns, exchanges and refunds are near impossible – often the websites even demand a hefty restocking fee! Plus you have to pay for your own courier service to China. All in all a total nightmare if you’re stuck with these nasty (and often very smelly) copies and a big hole in your bank balance. These chinese websites only aim is to make money quickly – they are run by people who have no interest in serving customers – in most cases they are breaking UK and US law and many are run by criminal gangs.
If you e-mail them and ask if their boots are genuine of course they will say yes and then spend ages and ages e-mailing nice messages, giving money off offers, freebies etc. until you pay (normally by Paypal) and in a good proportion of cases thats the last you’ll ever hear from them. Often the website closes down within a few days and just like that – you’ve been scammed. Be aware that a whole month’s salary in china can be than the cost of one pair of these fake boots! So its a massively luctrative scam for them.
The intention of this article is to warn customers that these websites are out there in google, yahoo, msn and other search engine search results offering fake products and customers should AVOID them. I have a list of these fake UGG websites at the end of this article which I will maintain as we discover new sites. If the website is on the list my strong advice is to AVOID.
So how can I spot a fake UGG website?
Here is my checklist from all we have found out so far:
1) UGG® Australia brand – it might be a really obvious point but it can identify about 80% of fake UGG sites. The simple rule is … if the product is not described as UGG® Australia then it’s not that brand! Do not be tempted by the fancy pictures because they may well be pictures of genuine UGG Australia boots being used – some fake sites have even taken the images directly off UGG® Australia’s main site! The products on these fake sites are made to look like UGG Australia Boots, some are even photographed standing on boxes that appear to have the UGG® Australia logo printed on them and they are not the genuine article at all.
Don’t be fooled by the descriptions either – if you see a product described as “UGG Classic Tall” or “UGG Cardy Boots” it is not the same as the “UGG® Australia Classic Tall” or “UGG® Australia Classic Cardy”.
Lets be clear – a brand is a mark of quality – products that are not of that brand will not be that known quality. This goes for anything you might buy. The brand that most buyers mean when they talk about real/authetic/genuine UGG Boots is UGG® Australia – no other similar sounding name means that brand. The same as you would not expect Kokacola to be genuine Coca-Cola, names like “Australia UGG”, “UGGs Australian”, “100% Australia UGG”, even “Genuine UGG” are often used by the fakers to fool you – they are meant to trick you. Just remember the brand and don’t be tricked!
2) Websites with UGG in the name
In Aug 2009 UGG® Australia issued an explicit conterfeit warning on their official website. To summarise: Any website’s domain name (thats the bit before the .com or .co.uk) that has the three letters ‘ugg’ in it, is not selling UGG® Australia brand. For example the website uggbootsforsale.com is therefore not legit because it has UGG in the domain name.
This nows covers 90% of the sites you might be concerned about however we are not done quite yet some sites are even more shameless and use the legal name UGG® Australia and have a domain name without UGG in it.
3) Do a domain check – So the website does say UGG® Australia or has what appears to be the UGG® Australia logo but I’m still not sure? Next step is to do a simple domain check to find out who registered the domain, in what country and when the domain was registered. Use the website http://www.domaintools.com and type in the domain name into the whois tool. If the registrant is in China (country code CN) or the domain has been created within the last three months then my strong advice is AVOID. These fake sites are often only live for a few weeks so they appear to be very recently created. If the domain is held by a proxy service or c/o a domain regsitrant like networksolutions then my advice is AVOID as this registrant is trying to hide their identity. On a good honest domain regisistry entry you are looking for a persons name or company name, a real local street address with postcode/zip code and local phone number.
4) What are the other identifying features of fake UGG sites?
Shipment Times: This is a good give-away! Check the shipment times on the FAQs pages. If they cannot offer a quick shipping option like overnight shipping it may indicate the product are being shipped from China.
Support methods: If the website does not offer a local phone number and only offers an input form for support or a simple to set up e-mail account like gmail of yahoo or IM support then AVOID. Legitimate UGG Australia retailers are much more established sites with proper support methods, local contact numbers and local addresses.
Poor English: If some of the text on the FAQs pages and product pages seems a little odd then take that as a warning sign that the creator cannot speak english – a translation programme may have been used to create the text. If it reads a little odd, has odd turn of phrases then that’s a warning.
Cheap Prices: Remember the odd addage – if it sounds too good to be true then it generally is. Put it this way UGG® Australia is a premium brand sold only though major outlets and established websites that you have heard of before. Deckers deliberatly restrict the brand to merchants with a good reputation and the right product mix – getting Authorised status is no cake walk! General rule of thumb for UK buyers – don’t expect pay less than £90 for genuine UGG® Australia adult boots. This is a PREMIUM brand and expect PREMIUM prices – no fire sales, job lots, factory direct deals. Sorry folks but those are the facts.
If you are asking the question “is this website legitimate?” you probably already know the answer!
Are genuine UGG® Australia products now made in China?
Finally a question I’m asked a lot and one that confuses a lot of people especially if they buy UGG boots from a legit high street chain and find a “made in China” label inside. The answer is “YES BUT”. YES UGG® Australia, like Converse, VANs and many other footwear products today, are now made in China BUT under working conditions and quality standards supervised by Deckers. Many branded goods are now assembled in China and many attract brand fakers. Expensive branded goods in short supply will always attract people wanting to make a fast buck with fake product!
There is a BIG difference here between the fakes and real products – Deckers UGG® Australia uses 100% A1 grade Australian Merino wool and each boot is made to the stringent standards that Deckers expects and supervises. This is a common practice with designer goods – they are then shipped to legitimate UGG® Australia retailers worldwide and sold to the public with all the workmanship guarantees and returns options you would expect with a premium brand.
The Chinese rip off sites are an entirely different kettle of fish. They produce inferior UGG® Australia copies which do not use the same quality materials like nylon instead of wool and sheepskin and poor construction methods or standards – which means the products quickly loose shape, rub and fall apart. Occasionaly the boots come in branded boxes and even have a fake version of the care card – but however convincing they might first seem if your package came by courier from China its 100% FAKE product – no exceptions.
Though both are “made in china” they are two totally different products. If nothing else – let’s be clear on two points.
UGG® Australia do not allow their legitimate products to be stocked in China and sold direct to the public.
“UGGs” shipped from China may look legit but they are NOT UGG® Australia products – they are ALL poor quality copies.
If were just about to buy a product and you have googled the website’s name and got to this article then I hope we have saved you from disappointment. If you have fallen for the “UGG boots” scam then read below about a few sucessful people who have managed to get their money back. It is possible but you will have to register a dispute with Paypal and/or contact your bank.
How can I buy genuine UGG® Australia boots at the cheapest price possible?
I’ve done a ton of work on this. If you are looking for the best prices for the genuine thing my UGG® Australia price comparison pages will get you the rock bottom, lowest prices across the full UK range of Genuinue UGG® Australia products. I’ve negociated some special deals with UGG® Australia approved UK retailers so you’ll struggle to find anything cheaper AND genuine. I’d love to tell you I’ve found adult UGG Australia boots for under £90 but I’m afraid they are still pricey – but they are the real thing and I’ve done my best to get you the best deals on each and every product. Here are the links.
If real UGG Boots are too expensive for you then my best advice is to at least have a look at similar looking high quality products from EMU Australia, Just Sheepskin, Rocket Dog and Skechers (the Keepsakes and Cunning range is good). I have UK price comparisons on each of these brands and tons more on the main website. These options are way better than the junk shipping in from China.
Anyway folks – stay safe and Happy UGG® Australia Hunting!
Dr Crocs
List of 422 websites now identified as selling fake UGG® Australia boots from China
4myboots.com
2010luxuryboots.com
511stores.com
aceugg.com
addboots.com
aheadtrade.com
airmaxsneaker.com
ajking8.com
alihello.com
allofbags.com
allofshoes.co.uk
allofshoes.com
alluggs.co.uk
australiabootsforsale.com
australiacardy.com
australiaugg.us
australiauggshopping.com
australiauggstore.net
authenticuggboots.com
bayugg.co.uk
bayugg.com
bayugg.com
bestugg.co.uk
bestuggboots.co.uk
bestuggboots.com
bestuggoutlet.com
betterol.com
bidsth.com
boots.hotugg.com
boots.uggsharing.com
boots8.com
bootsabc.com
bootsale-uk.com
bootsme.com
bootsoffer.com
bootssaleuk.com
bootsussale.com
brand51.com
buyalltimes.com
buycheapuggboots.com
buyituggboots.com
buylouboutin.com
buyugg.co.uk
buyuggaustralia.co.uk
buyuggboot.net
buyuggboots.net
buyuggss.com
cardyclassic.com
cgukfashion.co.uk
chaussures-vogue.com
cheapuggs2u.com
chipst.com
chooseugg.com
christianlouboutin.org.uk
cityfashionshop.com
classic-styler.com
classic-ugg.com
colorsugg.com
comegetfresh.com
cosieboots.com
cozyuggaustralia.com
crazyuggs.co.uk
csboots.com
cuteugg.com
dearugg.com
designersbrand.com
dropshipugg.com
ebootesonly.com
ecshow.co.uk
ecwarmboots.com
eluxurywow.com
e-ugg.com
fashionuggboots.com
fbikey.co.uk
festivalugg.co.uk
flyinshow.com
freeship2u.com
gbpugg.co.uk
get-ugg.com
globalugg.co.uk
globalugg.com
go2ugg.com
go4ugg.com
gobuyuggs.com
goodbootsonsale.com
gooddunk.com
goodugg.co.uk
happydayzpromotions.com
hellouggs.com
Hiboots.com
hideboots.com
hotugg.com
howugg.com
ieshoes.com
iluxuryonline.com
inthego.com
inugg.com
jeansexpress.co.uk
kicksboots.com
kicksnike.com
kicksugg.com
kissbrand.com
leadshoes.com
lemonkissboutique.com
leo-boots.com
leo-boots.com
linksoflondoncharmswholesale.com
lookproper.com
louboutinschristian.com
miugg.com
miugg.com
miugg.com
mmogood.biz
moreugg.com
musthaveugg.com
my4season.com
my4shop.com
mybootssale.com
myuggsonshop.com
my-zz.com
newugg.com
nike-city.com
nikeshoesunion.com
nikexyz.com
offerugg.com
officialugg.co.uk
officialugg.com
officialuggboots.com
ohugg.co.uk
okeyugg.com
okugg.co.uk
okuggboots.co.uk
okuggboots.com
olshoe.com
ourwear.com
outlet4ugg.com
pickmyjerseys.com
pickmyuggs.com
popbiz24.com
popboot.com
popularuggs.co.uk
popularuggs.com
ppugg.co.uk
ppuggboots.co.uk
prettyuggboots.co.uk
purchaseuggboots.com
qcdeals.com
realugg.com
retailugg.com
salesuggboots.com
saleuggboots.co.uk
saleuggs.co.uk
sellugg.co.uk
sell-ugg.com
sheepskinugg.com
shoescollectors.com
shoes-on-line.com
shopping66.com
shoppingugg.com
shoppinguggboots.co.uk
shopugg.co.uk
showuggboots.com
showuggs.co.uk
snowugg.co.uk
solenike.com
somuch.co.uk
specialugg.com
specialuggboot.com
stepinstyle.co.uk
stepinstyle.co.uk
store.alihello.com
store.uggsdream.com
store-uggboots.com
superugg.co.uk
superugg.com
supplyuggboots.co.uk
sweetnike.com
thedenimzone.com
thegoodbootsonsale.com
timberlandsale.com
topbootsmart.com
touchugg.com
tradesneaker.com
tradingsun.com
truedenimz.com
ugg.4myboots.com
ugg.allofshoes.com
ugg.gg
ugg.kicksboots.com
ugg.kissugg.co.uk
ugg.olshoe.com
ugg.uk.com
ugg2all.com
ugg2u.com
ugg2you.com
ugg4boots.co.uk
ugg4girls.com
ugg4ladies.co.uk
ugg4sale.com
ugg555.com
ugg668.com
uggau.com
uggaustral.com
uggaustralianuk.com
ugg-australiauk.com
uggbaileybutton.co.uk
uggblack.com
uggboot.biz
uggbootaustralian.co.uk
ugg-boots.uk.com
uggboots1.co.uk
uggboots100.co.uk
uggboots2.co.uk
uggboots2006.com
uggboots365.co.uk
uggboots365.com
uggboots4all.com
uggbootsale.co.uk
uggbootsaleon.com
uggboot-sale-uk.com
uggbootsauthentic.com
uggbootsc.co.uk
uggbootsclub.com
uggbootsdirect.com
uggbootsdiscount.com
uggboots-euro.com
uggbootsforsale.co.uk
uggbootsglobal.co.uk
uggbootshoes.com
uggbootshop.co.uk
uggbootsky.co.uk
uggbootsmart.com
uggbootsonline.co.uk
ugg-boots-online.com
uggbootssale.org
uggbootsselling.co.uk
uggbootsselling.co.uk
uggbootsstore.com
uggbootsvip.co.uk
uggbootsvip.com
uggbootsweb.com
uggboot-uk.com
uggboot-uk.com
uggbootwarehouse.com
uggbuy.co.uk
uggbuy.com
uggca.com
uggca.com
uggclassic.co.uk
uggdaily.co.uk
uggdiscountboots.com
uggdiscountstore.net
uggdiy.com
uggdiy.com
uggebuy.com
Uggeplaza.com
uggeshop.com
uggeu.com
uggeurostore.com
uggfactory.com
uggfactorysale.net
ugg-factorysale.net
uggfactoryshop.net
uggfamily.com
uggfans.com
uggfirst.co.uk
uggfirst.us
uggfirst.us
uggforever.co.uk
uggforme.com
uggfree.co.uk
uggfree.com
uggglobal.co.uk
Ugghome.com
uggifts.co.uk
uggireland.co.uk
uggisboots.co.uk
uggkings.com
uggll.com
ugglondon.co.uk
ugglovers.co.uk
ugglyboot.co.uk
ugglyboots.co.uk
ugg-mall.com
uggmall.net
ugg-malls.com
uggmart.co.uk
uggmart.com
uggmk4.com
uggmvp.com
uggnicekicks.com
uggoffer.com
uggofficial.co.uk
uggol.co.uk
uggol.com
uggol.com
uggonboot.com
uggonboots.com
uggonlineshop.co.uk
uggonlinestore.com
ugg-onlinestore.com
uggonline-uk.com
uggonly.com
uggonlys.com
uggonsale.co.uk
uggood.co.uk
uggood.com
uggood.com
uggoutlet.net
uggoutlet-branch.com
uggoutlets.co.uk
uggrain.com
uggretailer.net
uggs.allofshoes.co.uk
uggs.me
uggs.mmogood.biz
uggs365.co.uk
uggs365.co.uk
uggs4alls.com
uggs4sale.co.uk
uggsale.cc
uggsalea.com
uggsalej.com
uggsale-outlet.net
uggsales.com
uggsalesuk.com
uggsaleuke.com
uggsaleukx.com
uggsaleukz.com
uggsaustralianuk.com
uggsaustraliauk.com
uggs-australiauk.com
uggsaustralia-uk.com
uggsboot.co.uk
uggsbootsale.co.uk
uggsbootsireland.com
uggsbuy.com
uggscardy.co.uk
uggsdealer.net
uggsdream.com
uggselling.co.uk
uggs-fashion.com
uggsforcheap.com
uggshack.com
uggshare.co.uk
uggsharing.com
uggsheepskinboot.com
uggsheepskinboots.co.uk
uggshelf.com
uggshoes-shop.com
ugg-shop.net
uggshoph.com
uggshoponline.com
uggshoponline-uk.com
uggshoppe.net
uggshow.co.uk
uggsky.co.uk
uggslife.com
uggslife.com
uggsline.co.uk
uggsline.uk.com
uggsoflondon.com
uggsonsaler.com
uggsore-outlet.com
uggsoutlet.co.uk
Uggstar.co.uk
uggstoponline.co.uk
u-ggstore.com utterly shameless site rip
uggstore.gg utterly shameless site rip
uggstore.uk.com
uggstore365.com
uggstoree.com
uggstoreo.com
uggstoreu.com
uggstory.com
uggstreet.com
uggstyles.com
uggs-uk.com
uggsunuk.com
uggsure.co.uk
uggsvip.com
uggs-vip.com
uggsvipshop.com
uggswear.com
uggswear.com
uggsweet.com
uggtalk.com
uggtime.co.uk
ugg-trade.com
uggtrend.com
ugg-uk1.com
uggus.co.uk
uggwholesale.co.uk
uggwholesale.us
uggwholesale6.com
uggwinter.co.uk
uggwinter.co.uk
uggzones.com
uglyugg.com
ukcardy.com
ukugg.co.uk
ukuggboots.com
uk-uggboots.com
uk-ugg-boots.com
uk-uggs.com
uk-uggs-boots.com
uk-uggs-cheap.com
uk-uggshop.com
up2ugg.com
usaugg.com
usuggboots.com
usuggboots.com
uuboots.com
vipuggboots.com
wholesaeuggboots.com
wholesalechinaboots.com
woolboots.co.uk
worldugg.co.uk
wowuggbootssale.com
yoyosilver.com
zen-mall.com
zumfoot.us
do not buy from any of these websites – you will be ripped off
Many thanks to all those who have helped me indentify these sites. Sadly this is not a definative list and more sites will be created this week to scam people. Just because a site is not on the list it does not mean its genuine – do the checks outlined above if in doubt walk (click) away.
If you have been scammed then let us know by using the reply feature at the bottom of this thread. Sorry the thread is so long now!!
……. UPDATE … AUG 2009……. UPDATE … AUG 2009……. UPDATE … AUG 2009……. UPDATE … AUG 2009……. UPDATE … AUG 2009
UGG Australia are beginning to strike back against the UGG counterfeiters. They have made a specific statement which clarifies the legal terms of use of the ‘UGG’ three letter name. UGG Australia has stated that any site with a website domain name containing the word UGG or one of their model names (like CARDY) does not carry genuine UGG® Australia Boots. Let’s be clear – if you see a website claiming to sell genuine UGG Australia Boots and it has ‘UGG’ in its domain name (the bit before the .com or .co.uk) then it is 100% fake. This covers about 80% of the fake UGG Boots sites we have discovered. To read more about this and the steps UGG Australia are taking by clicking the link below to my latest post on this troubling subject.
Genuine UGG Boots and fake UGG websites – 19th Aug 2009
……. UPDATE … DEC 2009……. UPDATE … DEC 2009……. UPDATE … DEC 2009……. UPDATE … DEC 2009……. UPDATE … DEC 2009
Many thanks to “Words of Wisdom” for finding this on the BBC website. His advice and comments have been very helpful since this thread was started.
As many of you know I’ve been reporting this problem to all possible agencies like trading standards, BBC watchdog in fact anyone who will listen. I’m please to say the Metropolian Police central e-crime unit have taken action against certain sites using “co.uk” domains to falsely represent themselves.
http://news.bbc.co.uk/1/hi/uk/8392600.stm
“Consumer minister Kevin Brennan said scam websites cost the economy thousands of pounds each year.” — hey Kevin – make that MILLIONS!! (I estimate there’s a million pounds lost just on this one thread)
This is certainly a step in the right direction and very welcome but I must emphasise that this is only a small proportion of what’s out there and the problem is still massive. So please read the above article if you have not already done so.
@ serena
sorry but yes, australiabootsale-uk.com is TOTALY FAKE.
apart from a dns search i made, apart from the fact that there is no legitimate ip for this site, apart from the fact that “whois” gave all the undesired results that the author of this blog wrote, you should always have in mind that sites with addresses including “www.xxx-uk(or other for example “eu” “fr” etc).com” means that something’s wrong with that. It should always be “www.xxx.uk.com” and not “www.xxx-uk.com”.
Regarding UGG2save.com: I ordered from this site, received the boots, but they smell terrible. Even if I could return them, I would be out the money and the fake boots!!!! I also thought buy paying through paypal, it was SUPPOSED to be safe. I guess you can’t trust anyone. Now I have to explain to my daughters that their christmas present is a fake!!!
I purchased a pair of Bailey Button UGGS for my wife on UGG555.com. Am I in for a horrible surprise that they are not genuine? Are they going to arrive at all? Anyone with experience of this site, please respond. Merry Christmas! Neil
regarding abcboots.com:
@Jenny
I ordered boots from abcboots.com two weeks ago. The company charged by charge card but I have not received the product. I wish I had seen these articles prior to making the purchase. If anyone else has purchased from this website please let me know. Hopefully, if there are enough complaints perhaps through the Attorney General Office complaint section something will be done.
Does anyone knows from where i can order “nightfall UGGS”. I really love this model.
Regarding UGG555.com:
@frank
Hi Frank,
I ordered some on the 3rd December and still haven’t received them. How did yours get delivered to you and by whom?
my daughter purchased a pair of uug boots in october and 2 weeks ago we found a hole in the back of the leg part have emailed them a few times and with no joy watsoever these people should be stopped trading and advertising online isnt there anyone who can help do this.
I ordered from australiacardy.com – sent me tracking but not getting anything- emailed them twice with no response. I order 2 items from them via paypal- filed a dispute, still nothing. I am worried I will not get my money back.
@Fran
did you order from australiacardy.com?
UGGsAustralia-uk.com: im soooo confused is this site legit i have forked out 125 quid on 2 pairs of boots on the 6th december n recieved nowt have emailed wid no response …also paid by debit card but it was listing paypal …is this a lost cause …i bloody hope not
i also bought from excellentboots.com any info on these people.
IS AUSTRALIACARDY.COM A LEGITIMATE WEBSITE? IF ANYONE HAS ORDERED FROM THIS WEBSITE PLEASE RESPOND. THANKS.
on Dec 9 2009 I orderd boots from CSBoots and the 1st red flag was no confirmation or tracking number provided. They charged my account $138 and after I sent a nasty email they responded back that I never ordered them so now I am left getting this charge of my credit card and now my daughter is out a christmas present I wish I saw this site before I ordered the boots
Regarding uggway.com: are they real? xx
regarding australiauggselling.com: I ordered 2 pairs of boots for my daughters from this site via paypal. Although I have recieved 2 pairs, they are not in the sytyle or colour ordered! They have also sent odd sizes for one of the pairs (one boot a size 6 and one a size 8!!) Despite my many e-mails to them with regard to their returns proceedure I have not had a reply. Has anyone any advice in how I will be able to get my money back (although I know this is doubtful now). I do feel such a fool, but have learned my lesson!! It was obvious from the packaging that they had come from China! This company also trade as uggselling.co.uk, and uggsellingme.co.uk
Ordered from uggstore.co.au have been debited but my goods never been dispatched. I have contacted my bank to set up a dispute claim but still daughter without a christmas present.They refuse to reply to my emails and I too had wished I had read this site or just gone to John Lewis and paid the full price. Lots of extra charges were added and they worked out more expensive than shop ones. just hope my Bank will stand my loss.
The shop Bank is selling loads at reduced prices and they are the genuine article so probably bite the bullet and buy again from a reputable retailer.
Hope others get their money back too and NEVER use a debit card coz you cant get your money back !!
Hi, I ordered from USUGGBOOTS.COM not realizing that they were not a legitimate UGG site. I started investigating their site after realizing that they were shipped from CHINA. Didn’t realize this until I saw it on my bank statement that it was a Chinese site and also had an international service charge. There website seemed so legit. However, I did notice (after ordering) that their was no other way to contact them except the by email. They did respond to my first request as to when the boots would be shipped (this was before I realized that sites with ugg in them were fakes! I emailed them today to asked them (how stupid of me) if these were really “UGG” boots and they have not responded. Oddly enough, the boots arrive later today by US Postal Service. I checked the return policy on the site and it says that to get a refund the boots must be returned “unopened”. I am afraid to look at them because I know they are going to be fakes! But I believe that if I try to return them that it will not only cost a great deal, but that the site will not return my $ anyway!! I wanted a pair of UGGS for the cold Wisconsin winters and had NO idea that their was this conspiracy of “FAKES” out there. I will now find a legitimate site and order the REAL THING! Boy, what a wakeup call for me…I feel so gullible!!
where can i buy a real one on website?
@frank
Ordered for my sons girlfriend. Blocked from access to contact and tracking. These morans are still accepting orders as put in different e-mail address and password and got access to order goods. Beware, this “chinese takeaway” is only taking your money.
Has anyone received anything from specialuggs.com? Ordered 2 pair at the beginning of Dec but still not received any boots They initially responded to my emails but have now ignored the last 4 ive sent Bought with a debit card aswell
What an idiot i feel Annoying thing is these sites are still up and running scamming more people every day
hi, ive been looking at a website called… focusclothing.com
could you let me know if these are real or not?!
thanks
regarding australiauggstore.net:
@Alan S
Hi just to let you know I received an email from “dora” yesterday to say that the uggs were on the way as you can imagine i took this with a pinch of salt but on checking the tracking number this evening they have arrived in Ireland so there is hope for yours yet. Will keep you posted as to what the quality is like Good Luck. When I recived the email the address was .com not .net if thats any help
regarding ugg555.com:
@Neil Reid
I paid for the same on the 4th Dec. Still not here , and it is a fake site. So I would go out and get another gift if I was you. You would think that Google or someone out there would just ban the sites , track them down and sieze there assets. I think because the purchase was under £100 that my credit card wont refund either…. not a happy chappy.
Regarding uggbootslover.com: hi i ordered some classic short ugg boots of this website last wed, still haven’t received a shipping number even though it says on the website shipping up to 92 hours well its been longer than that. on the website you can only contact them via email which they are not very good at repling to!! can anyone tell me if this is a fake website and wheather or not i will receive my goods??
offerdiscountuggs.com is this fake site to be truthfull i dont trust buying these boots online @ all once bitten twice shy in my opinion go to high street retailer,
@Yvonne
Hi Alan, received the uggs today and have no complaints they look the business even if there not the real thing just wanted to let you know hope you get yours on time good luck
@Yvonne
I have now recieved my boots and i have to say you cant tell that they are fake they have all the right markings and they have a certificate as well.
My wife bought for £250 boots supposed to be Ugg on uggisboot.com.au. They got the money on the 15of Dec. No boots yet. Since they ship from China, I guess they will be fake too.
My wife thought is was an Australian webstore because of the .au, but it is not.
I hope the boots don´t arrive the I can get the money back from PayPal.
Marry Christmas,
Kristian
@caroline wood
hi caroline,
can you tell me when you ordered these from ugg555? my boyfriend ordered his on the 10th or 11th december.
thanks very much.
FINALLY RECEIVED CONFIRMATION BY USPS TRACKING LOOKS LIKE I WILL BE RECEIVING SOMETHING FROM EXCELLENTBOOTS.COM
Ordered off what looked an official website,on dec 2nd.Still not received and e mails no longer answered!!!!!!!!!!
steer clear of uggieshop.com who lead you to uggie-biz. They are a chinese takeaway scam website!!!
I have just purchased 2 pairs of Uggs. Classic Tall Boots £58 from uk-ugg-boots.com. I now realise that they are not genuine but I am happy with these because you would never know. Sadly, the same cannot be said for the second pair (Classic Cardy £68) purchased through Uggstore.gg, they are absolute pants. A very bad copy. PLEASE PLEASE DO NOT USE THIS WEBSITE.
Bought 2 pairs of black bailey button boots from UGGrain.com for $300.24 (paid through PayPal, CIBC said not to worry, Paypal a legitimate business, would not do business with fraudulent company). Received boots yesterday, guess what, fake boots. Contacted Paypal through e-mail, follow instructions (types in my e-mail, same e-mail they took my money from) and I can’t even get into their web-site. reply says wrong e-mail address and cannot answer e-mails this way. Found out to late web-site registered out of Shanghai, tried to stop shipment but failed. Paypal is just as fraudulent as UGGrain, buyers beware. Where can I report this?
@Holly Weber
I was wondering if this website ended up working out for you. I’m considering making a purchase from there.
aka uggbootscom.com – I ordered a pair on 12/5 – paid and ave yet to receive anything – I had NO IDEA there were so many fake sites out there…..no contact info on the website – although it said see contact us for a phone number – all theyhad was an e-mail address. The “live chat” was also down and I thought that they were just busy…I e-mailed and got a response in poor english that did not make any sense – signed by “Mke” saying order on its way – you should receive soon. When they gave me the tracking number – it was through a Chinese mail service – that was my first tip-off…..I called pay pal and they told me how to check the authenticity of a site – if you go to uggaustralia.com – you can type in a web site and they will tell you if it is authentic or not – well mine was not so I am out $133.00 and Pay Pal – who is soppossed to be a watch dog of our money can do nothing…Merry Christmas!!! AND I still have not received the boots which I ordered almost 20 days ago!!!!!!
Regarding uggfactoryshop.net: Paid for these boots on 11-25-09. I have yet to recieve them. I got an email from them 5 days after I paid, and theu sent me an email saying they were out of stock, but not to worry because I would get them before Christmas. I wrote back and asked for a tracking number, and got one, but it was not for my purchase. It was for someone in Florida, and I live in New York. Even if I got them and they’re fake, atleast I’d have them to put under the tree. I don’t even know if they were shipped or not. UGG, literally
Regarding uggoutletonline: I bought a pair of UGG cardy boots. One boot fit, the other was so wide it fell off my foot. I dealt with customer service and all they kept telling me, it was normal for this to happen. They refused to exchange the boots or refund my money. The boots are useless to me, they cannot be worn. They offered me $20 and still have not paid me. And yes, they too are from China.
I ordered a pair of Argyle knit Ugg boots from gooduggs.co.uk no confirmation emailed so then of of course i started to smell a rat the next day all these .co.uk sites went down and it was on the telly about fake Ugg’s, i thought id been well and truly “m..ugg..ed” i then raised a dispute with Barclaycard and cancelled my card i was to late in canceling the payment to this company in China.
Ive been very lucky if you can believe it ive just got my latest Barclaycard statement and ive been refunded by the Chinese company this was nothing to do with Barclaycard by the way, ive now cancelled the dispute.
I hope you others are as fortunate as me !!
Can anyone help me out? Does any1 know anything about discountuggoffer.com any info would be very helpfull. Thanks guys
i ordered 2 pairs from uggbootsonline.com and they were both different lengths and sizes and quite obviously fake and bad fakes at that!!!! do not order from this site!!!!!!!!!!!!!!!
Regarding http://www.uggshoppe.us: This is brilliant! Selected the Uggs of my Girlfriends Christmas Present from the uggaustralia site. Somehow by clicking to make payment I have given all of my details to the bogus company???
First I knew I had been duped was checking my credit card statement on line it has a website of http://www.ecpss.com which rang alarm bells. Called the credit card company and has cancelled my card and have had to change all of my log in details and passwords for everything I use online.
I feel such a mugg and I now do not have any Uggs for the better half for Christmas and have lost £81.97.
Skype’d the real company and I have to say how good they have been. Aparently they can take orders direct over Skype but I think I will be buying any future Uggs from the shops.
Ah well you live and learn!
I purchased a pair of what I thought were UGG’s on 12th December 2009 from myuggok.com. However on the sight it just says that the order is pending but they have taken the money from my account. I have emailed them several times and I have not heard back. Has anyone ordered from here before and actually recieved something?
I am so sad. I just fell prey to a scam at this website uggsforalls.com. When the Paypal went through and I saw it was being paid to “Zhen Chen” I freaked out. I thought I was buying from the real manufacturer UGG Australia.
Little did I know that UGGs were being counterfeited. The next morning at 8am I went to my credit union to report the fraud and they said there was nothing hey could do because the ACH transfer was already initiated and authorized. UGH. So they said when I get the boots (HA!) to send them back and then we can file a dispute. LOL!! I was like IF I even GET boots they are going to be counterfeit and the crooks will be long gone.
I filed a claim with Paypal too, but stupid Paypal gives the crooks until Dec 31 2009— 10 days— to respond. The crooks are going to withdraw the $$ from their account and run. And when Dec 31st comes around, Paypal will rule in my favor but say they can’t refund me my $$ because they didn’t recover any funds. I HATE Paypal. They are NOT out to protect the buyer, that is bullcrap. They allow scammers to get away with robbery by allowing them a 10 day period in which to withdrawal your money. I am just chalking this up to a lesson learned. I will NEVER EVER use Paypal for online shopping.
I am pretending that the $109.00 I lost was a charitable donation to a worthy cause, or it was a really great massage and facial I received, or a really wonderful dinner I had at a very expensive restaurant. That is the only way to not want to crawl in a hole and cry.
specialugg, is a joke i ordered them on the 5th of december and i have emailed them 4 times and each time they have ignorned me, *****, do not order from the website
I too purchased boots from zumfoot.us and they are not 100% australian uggs as they advertise. I recommend internet shoppers do their homework BEFORE purchasing over the internet. I had no idea that this company was in CHINA. They do not provide a phone # and address on the website and will only communicate via email. Check out uggs official site for tips on how to spot a fake. Fakes will not come from the factory direct in China, fakes will not smell like oil from the factory, fakes will not come in a flimsy box, fakes will not have crooked stiching, and the fur will not be light yellow! The fur will be more of a golden/light brownish color. BEWARE of these companies they are selling fakes as real and are getting top dollar for the fakes!!
Help!!! I ordered 2 pairs of boots from cheapuggs2u.com on 12th December and then found this website. I was gutted that I had fallen for such a con but the website looked almost identical to the official au one. Anyway, I was convinced I would recive nothing but I did receive a parcel only 7 days later. The only trouble was there was only 1 pair, not the 2 I had paid for. I decided to wait in case they had been shipped as 2 seperate parcels but after a few more days I sent a return e-mail to the sender of the 1 I received when I placed my order. I have since sent another 5 e-mails including 3 via the ‘help’ button on their web page. I have had no reply but deep down I am not suprised!! Has anyone successfully received and messages or replies from this retailer?? I wait in hope…
Merry Christmas (and Happy Holidays) to all my blog readers. I have read every post although I’ve not been able to answer every one individually. I do hope you have a peaceful and enjoyable time with your family and friends. Don’t let the fake UGGs people get you down!! We will get these sites banned but its really the beginning of a very long and hard fight.
Best Wishes to all
Dr Crocs
usuggboots.com
Order boots, took 4 weeks, right order but the boots are fake. Smell and two layers of suede and fake fur.
Paypal said “item is not covered by PayPal Buyer Protection. Thus, we are not able to help you at this point.
However, if more claims are being filed against this seller within the next 180 days we will review this case more closely.
Please contact the seller directly to solve this case. We have to debit the reversal amount as well as a 5 EUR processing fee from your PayPal account.”
So if you have been burned please submit a claim to the resolution center. Maybe if enough of us hound them they will stop accepting money for this fake company.
@SHELLEY
Australiacardy.com is a scam site. I’ve had one pair of boots sitting in a Chinese port for the last 4-5 weeks.
paypal is no help.
Fortunately I got my wife plenty of other gifts for christmas. I’m chalking this up to a $100 learning experience.
I WILL NEVER use Paypal again. Never…